eb777 Privacy Policy

1 Introduction

eb777 ("we," "us," or "the Platform") is Pakistan's premier online casino and sports betting destination, accessible at eb777.bio. We are committed to protecting your privacy and to being transparent about how we handle the personal information of our Pakistani players and all other users.

This Privacy Policy describes the types of personal data eb777 collects, the purposes for which that data is used, the parties with whom it may be shared, and the rights available to you in relation to your data. It should be read alongside the eb777 Terms & Conditions, which govern your use of the platform more broadly.

If you have questions about this policy or wish to exercise any of your privacy rights, please contact the eb777 support team at any time. Our team is available 24/7 in both English and Urdu to assist players across Karachi, Lahore, Islamabad, Faisalabad, Multan, and all other cities in Pakistan.

2 Data We Collect

eb777 collects personal data through several channels, including the account registration process, ongoing platform use, payment transactions, identity verification, and customer support interactions. The categories of data we collect are as follows:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Email address (primary account contact channel)
• Residential address (city, province, postcode)
• CNIC number, passport number, or driving licence number (collected during KYC verification)
• Phone number (optional; used for two-factor authentication where enabled)

2.2 Financial Data

• JazzCash or EasyPaisa mobile wallet account identifiers (masked)
• HBL, UBL, or Meezan Bank account details (masked) where bank transfer is used
• Cryptocurrency wallet addresses where applicable
• Deposit and withdrawal transaction history in PKR
• Source-of-funds documentation submitted for large transactions

2.3 Technical & Usage Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser information
• Session duration, pages visited, and features accessed
• Game history, bet amounts, and wagering patterns
• Login timestamps and failed authentication attempts

2.4 Communications Data

• Records of live chat conversations with the eb777 support team
• Email correspondence sent to or received from eb777
• Responses to voluntary surveys or feedback requests

3 How We Use Your Data

eb777 processes personal data only for defined, legitimate purposes. The table below sets out the primary purposes for which your data is used and the corresponding lawful basis for each processing activity.

eb777 does not use your personal data for automated decision-making that produces significant legal effects, except in the context of fraud detection systems that may temporarily restrict account activity pending human review.

4 Legal Basis for Processing

eb777 processes personal data only where a valid legal basis exists. The four primary bases we rely upon are:

• Contract performance: Processing necessary to create and maintain your eb777 account, process payments, and deliver the services you have requested.
• Legal obligation: Processing required to comply with our obligations under our international gaming license, including KYC verification, anti-money laundering (AML) checks, and responsible gaming monitoring.
• Legitimate interest: Processing for fraud prevention, platform security, and aggregate analytics, where such processing does not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications. You may withdraw consent at any time by updating your communication preferences within the eb777 account settings or by contacting our support team.

5 Data Sharing

eb777 does not sell, rent, or trade personal data. We share data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment gateways receive the minimum financial data required to process your transaction. These providers operate under their own regulated privacy frameworks.
• KYC and identity verification providers: Third-party identity verification services receive identity documents and personal data to fulfil our licensing obligations regarding age and identity verification.
• Fraud detection and AML service providers: Specialist third-party tools process transaction and usage data to identify suspicious activity. These providers are bound by confidentiality agreements and data processing terms.
• Live game providers: Where you access live casino games provided by third-party studios, those providers may receive your account identifier and game history as required to deliver the game. They do not receive your financial or identity data.
• Regulatory and law enforcement authorities: eb777 will disclose personal data to competent authorities where required by law, court order, or our licensing regulator. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eb777's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data thereafter.

6 Data Retention

eb777 retains personal data for as long as is necessary to fulfil the purposes outlined in this policy, subject to the following retention guidelines:

• Active account data: Retained for the duration of your eb777 account and for a minimum of five years following account closure, in compliance with AML and gaming license record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping regulations.
• KYC documentation: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for three years from the date of the interaction unless a longer retention period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal, to maintain an accurate suppression list.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with eb777's data destruction procedures.

7 Security Measures

eb777 implements technical and organisational security measures appropriate to the nature of the personal data we hold. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and the eb777 platform.
• Encryption at rest for all personally identifiable data stored on eb777 servers.
• Role-based access controls ensuring that staff access to personal data is limited to what is required for their specific function.
• Multi-factor authentication for all internal system access by eb777 personnel.
• Regular security audits and penetration testing conducted by independent third-party security firms.
• Incident response procedures that require notification to affected users and relevant authorities in the event of a data breach, in accordance with applicable notification obligations.

While eb777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. We encourage all Pakistani players to use a strong, unique password for their eb777 account and to enable two-factor authentication where available.

8 Cookies & Tracking Technologies

eb777 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for core platform functions such as login session management, security tokens, and payment flow continuity. These cannot be disabled without affecting your ability to use eb777.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This helps eb777 identify and fix technical issues and improve the overall experience.
• Functional cookies: Used to remember your language preference, display settings, and other personalisation choices.
• Responsible gaming cookies: Used to record session time and support the delivery of responsible gaming reminders where applicable.

eb777 does not use third-party advertising or targeting cookies. You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging in or completing transactions.

9 Your Privacy Rights

As an eb777 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the eb777 support team with your request. We will respond within 30 days.

• Right of access: You may request a copy of all personal data eb777 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can update most account information directly through your eb777 profile settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal obligation to retain certain records as described in Section 6.
• Right to restriction of processing: You may request that eb777 restricts processing of your data in certain circumstances, such as where you contest the accuracy of the data or have objected to its use.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to eb777, where technically feasible.
• Right to object: You may object to processing based on legitimate interest, including profiling for responsible gaming purposes. eb777 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10 Protection of Minors

The eb777 platform is strictly for adults aged 21 and above. eb777 does not knowingly collect personal data from individuals under the age of 21. Where we identify or are notified that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and notify the relevant regulatory body as required.

11 International Data Transfers

eb777 operates under an international gaming license and, as such, some personal data may be processed or stored on servers located outside Pakistan. Where such transfers occur, eb777 ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors that include contractual protections equivalent to those described in this policy.
• Use of service providers that operate in jurisdictions with recognised data protection frameworks.
• Encryption of all data both in transit and at rest, regardless of where it is stored.

By using eb777, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Pakistan as part of the platform's operational infrastructure.

12 Changes to This Privacy Policy

eb777 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via a notice within the platform or by email to the address held on account, at least 14 days before the change takes effect where practicable.

The effective date at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the eb777 platform following notification of a material change constitutes your acceptance of the revised policy.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a complaint about eb777's handling of your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the eb777 platform
• Languages: English and Urdu support available at all times
• Average Response Time: 3–5 minutes via live chat; within 5 business days for formal privacy requests

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant regulatory body under eb777's international gaming license. eb777 cooperates fully with all regulatory investigations and dispute resolution processes.

Our support team serves Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and every other city — every hour, every day of the year.